3 Reasons to Consider Cloud-based Phone Systems
As cloud computing becomes a fact of life in contemporary business operations, the applications of the technology continue to grow. Vendors have found that by offering cloud-hosted services, they can provide clients more powerful products. As a result, an array of solutions that leverage the power of the cloud has appeared in recent years. Hosted VoIP and other cloud-based phone systems are a type of cloud service relevant to a wide range of businesses - and three benefits, in particular, make up a large part of what's driving companies to move their communications to the cloud.
1. Scalability improves cost efficiency
One of the key benefits of cloud services in general is their adaptable storage capacity. Essentially, cloud adopters purchase space in remote networks so that they can access their data via the Web. The same principle applies to cloud VoIP and hosted PBX. Businesses don't have to purchase a prescribed amount of storage from the cloud vendor. Rather, a provider can tailor the cloud services it offers to its clients' needs. This means companies that take advantage of cloud-based phone services only pay for the capacity they really need.
2. Reduce maintenance
Another key benefit of third-party hosting is that businesses that move their phone services to the cloud don't have to pay extra money if and when their communications systems go down. Instead, that task is ceded to the vendor.
"With low maintenance, you will be able to focus all of your efforts on productive tasks that will help you to further your business," Cloud Tweaks noted.
3. Fend off failures
Perhaps the most attractive component of cloud-based phone systems is that because they're maintained by the third-party vendor, they won't go down when the business is affected by a weather event or another potential cause of power failure. As such, hosted phone services can be particularly beneficial for call centers, where phone interaction is at the core of the operation.
TechTarget recently reported that Hoffman Southwest, a call center operation for Roto-Rooter, adopted cloud-hosted unified communications services in an effort to reduce the number of failures to which the company might be subject. Hoffman Southwest's IT architect John Andros noted that "incoming customer calls are the business" and that centralizing communications via the cloud helped the operation make itself more foolproof.
"It eliminates all those multiple points of failure when you have everything coming right here to corporate," Andros told the news source. And with cloud VoIP running across an Internet connection, call quality can become more consistent, too.