Barry University Leverages ShoreTel Mobility Technology for Enriched Communication
Barry University, a private Catholic university located outside of Miami, Fla., has extended its campus phone system using AT&T Dual-Mode Mobile Voice, which is based on ShoreTel Mobility.
The university installed AT&T Dual-Mode Mobile Voice (DMMV), a fixed-mobile convergence solution. Provided by AT&T and ShoreTel, DMMV works with Barry University’s existing Avaya IP PBX and the campus-wide Wi-Fi network. DMMV enables Wi-Fi calling by connecting these devices to the university’s Wi-Fi network, replacing per-minute cellular calling charges. Now with the ability to access calls by smartphone, faculty and staff can take advantage of the university’s PBX features such as conference calling, directory lookup and extension dialing, no matter where they are located.
Prior the deployment of ShoreTel Mobility technology, Barry University’s Information Technology staff often felt the need to use their personal mobile devices for work-related issues when out of the office, which many times meant that users needed to know two numbers for the staff person – an office extension and cell phone. While Barry provides a stipend to cover a portion of these employees’ cellular bills, long support calls over their cell phone had the potential of exceeding monthly minute allocations, thereby increasing costs for both employees and the enterprise. With the ShoreTel solution now in place, IT staff can maintain a single contact number, their published office extension, while simultaneously avoiding cellular telephony overages.
Barry University offers more than 100 undergraduate, graduate and professional degree programs in disciplines ranging from science, business and law to arts, education and social work. The school serves a diverse population of 8,500 students and employs 2,100 faculty and staff. From its main campus in Miami Shores, Barry extends its reach through satellite programs located throughout Florida and in the Caribbean.
“Now students can call the extension and the support person will receive the call, regardless of where they are. It’s more convenient for everyone; students get through and staff can respond without rearranging their schedules. With DMMV, smartphones connect to the same Voice over IP (VoIP) network as our phone system, so our staff can provide support without having to worry about whether or not they’re over their cellular minutes.
- Hernan Londono, associate chief information officer, Barry University.
“Educational institutions all share a need for advanced, reliable communications systems. Not only must students, staff, parents, and teachers regularly communicate to share critical news and updates, but they must often do so from mobile devices, remote locations, or extended campuses, as is the case with Barry University. We’re happy to be part of Barry University’s mission to provide students with ‘highly personalized attention from dedicated professors.’”
- Kevin Gavin, chief marketing officer, ShoreTel.