Brunswick Selects ShoreTel for Global UC Solution for 8,000 workers
Big news! Today we’re proud to announce that Brunswick Corporation has chosen ShoreTel to displace legacy Avaya/Nortel systems at more than 200 sites around the globe with more than 8,000 users. About one-third of the sites are live now with more deploying each month, and when complete, Brunswick will be one of ShoreTel’s largest customers.
Brunswick selected ShoreTel’s unified communications and Enterprise Contact Center solutions to enable employees to work more efficiently from anywhere in the world. The company is also deploying ShoreTel Mobility in the U.S. and Europe, the Middle East and Africa (EMEA), which it predicts will help cut Brunswick’s mobile phone roaming costs in half.
Brunswick, a $3.75-billion company, is a market leader in the marine, fitness, and bowling and billiards industries. Brunswick is the parent company for brands including Mercury Marine, Brunswick Boat Group, Life Fitness and Brunswick Bowling & Billiards. Its products are sold in North America, South America, United Kingdom, Europe, Asia, and Australia, and the company employs 15,000 people worldwide.
“Whether it’s supporting new business processes or scaling up to incorporate different geographic locations, ShoreTel’s unified communications platform has given us ease of deployment and flexibility,” said Mike Tegtmeyer, director of Enterprise Network Services at Brunswick. “Above all, it has a clear return on investment for our business, where it will pay for itself within 2.5 years at some of our sites.”
Brunswick’s vision was to move to a single global communication system using IP telephony and unified communications in order to improve employee experience and differentiate customer service. Working with ShoreTel reseller Converged Technology Professionals and CE+T, Brunswick ultimately selected ShoreTel because of its flexible, scalable system with built-in N+1 redundancy, which protects business continuity in the event of a crisis, along with lowest total cost of ownership. The ShoreTel business phone system drastically reduces international call costs by routing them over the network, and increases corporate savings by avoiding the potential for redundant systems at separate locations.
The early results of the new system have been impressive. “The IP telephony and UC platform have allowed our employees to save an average of 25 minutes per day by facilitating communication for employees working from home or abroad,” said André Busch, IT service delivery manager at Brunswick Marine in EMEA. “As the business is spread across Europe, U.S., and Asia/Pacific, unified communications were crucial for the development of efficient communications among the regions.”