Influx Of Millennials Encouraging Companies To Increase Mobility
When most organizations think about making a change to their business communications solutions, they normally consider the benefits they will experience and the competitive advantages the new tools will bring. Most companies, however, don't think about whether or not their employees will enjoy using the features or how they will interact with new services. Employees' satisfaction with and interest in communication solutions will become an increasingly important factor in the decision-making process when implementing new tools as a growing number of millennials join the workforce.
Millennials - the generation roughly born between 1985 and 2000 - came of age in a time when technology was available at every turn, and those born closer to 2000 grew up with cellphones and computer permeating all parts of their lives. As the enterprise becomes more fully staffed by members of this generation, the technology that is such a big part of their lives will be expected to be available in their workplace as well. According to the U.S. Bureau of Labor Statistics, 50 percent of the workforce in the U.S. will be made up of millennials in the next five years. By 2025, three-quarters of the jobs in the U.S. will be claimed by the group.
Modern Business Communications Offer The Features, Mobility Millennials Want
Luckily for organizations looking to appeal to younger candidates, communications service providers offer a variety of voice and messaging features that leverage the technology that millennials are used to in order to create more effective and efficient business communication tools. Instant messaging, video and Web conferencing and mobile calling options are all available in unified communication suites that allow employees to access these features from their mobile devices.
Utilizing cloud-based communications solutions like voice-over-IP, enterprises can offer their modern staff the ability to work remotely in the way that best suits their individual preferences. A recent experiment conducted by professors at the Washington University business school in St. Louis found that the ability to move around when thinking of new ideas helped participants to be more creative and be more engaged with their peers. The professors studied more than 200 undergraduates and found that those who were standing felt less constricted and were able to produce more ideas than those who were seated.
As TechRadar contributor Leslie Ferry noted, the productivity and engagement that comes along with the ability to be mobile will likely encourage an increasing number of organizations to provide solutions that allow for uninterrupted communications between a variety of platforms. A UC suite that enables a user to start a phone call at their desk and seamlessly transition it into a video chat on their mobile device will not only improve efficiency for remote workers, but it will encourage collaboration and movement within an office as well.
With the enterprise tables turning in favor of millennial workers in the coming years, enterprises that are equipped to offer these workers the features and services they've grown accustomed to will have a competitive advantage in wooing the best candidates to fill their open positions.