M5 Networks Announces 600th Client, 100 Million Phone Calls and 1,000 Locations
M5 Marks Three Major Milestones with Addition of the West Point Association of Graduates as 600th Client
New York –M5 Networks, the market leader in delivering phone system functionality as a service, today announced it has achieved three major milestones. M5 has added its 600th client, the West Point Association of Graduates (WPAOG), the alumni association of the United States Military Academy (USMA). In addition, M5 now serves over 1,000 client locations throughout the country and has placed more than 100 million phone calls in its seven year history.
The West Point AOG’s staff of 75 employees benefits from M5’s recently-launched, innovative “Voice as a Service” model. In particular, M5’s “Embedded Continuity”, which goes beyond basic business continuity, was a major factor in attracting the organization to M5. “It is very comforting to know that we are prepared with a plan in place to redirect our phone calls in case of an emergency situation,” said Tom Mulyca, VP of Information Systems for West Point Association of Graduates. “Non-stop dial tone from M5 ensures that we not only have protection in critical situations, but also allows us to improve overall productivity within the organization.”
Established in 1869, the WPAOG is the alumni association of the USMA. As a non-profit, tax-exempt corporation, the WPAOG engages in philanthropic pursuits and is dedicated to promoting the welfare of the USMA, supporting and serving its graduates.
“Our goal, first and foremost, is to serve West Point’s graduates, who are based all over the country and the world. M5 provides a reliable means of communications, which helps us to provide graduates with effective services and gives us the time and resources to better serve alumni,” said Mulyca. “M5’s client focus and service orientation is by far the best we’ve encountered from a service provider.”
M5 recently pioneered a new paradigm for business communications, “Voice as a Service”, which is driving the company’s explosive growth. Within one year, M5’s staff has nearly doubled, and the customer base has increased by 35 percent. In the first five years of operation, M5 grew its revenues by 4,445 percent.
Counting more than 100 million phone calls and serving over 1,000 locations across the U.S., M5 was recently named by AMI-Partners as one of the largest providers of hosted VoIP in the country and one of the first providers businesses consider for hosted VoIP services. M5 boasts one of the highest average seat numbers per location when compared with other major hosted VoIP providers, while maintaining the strictest SLAs, including 99.99 percent location uptime and a less than five percent annual churn rate.
“For the first seven years in M5’s history, we were the poster child for rock-solid, quality business communications, offering the best hosted VoIP service available on the market,” said Dan Hoffman, president & CEO, M5 Networks. “But that was the beginning. We believe Voice as a Service will transform the way mid-size companies do business, and we are poised to ride the wave of growth over the next seven years.”
About the West Point Association of Graduates
The West Point Association of Graduates is the alumni association of the United States Military Academy. Its mission is to serve West Point and its graduates. The West Point Association of Graduates was founded in 1869 to reunite Academy graduates who found themselves on opposing sides during the American Civil War. Today, the Association continues to strengthen the bonds of the “Long Gray Line” through assistance to graduates, West Point Societies, and USMA Classes worldwide. Located in the recently completed Herbert Hall Alumni Center, the Association is the focal point for returning alumni. As a non-profit, tax-exempt corporation, its philanthropic pursuits maintain a margin of excellence for Cadets attending the Academy. For more information, please visit http://www.aogusma.org/.
About M5 Networks
M5 Networks is the market leader in "Voice as a Service," a breakthrough solution for business phone communications. Industry experts tell us that in ten years, no business will have a phone system – they will acquire phone system capabilities as an on-demand, managed service over the Internet – in other words, Voice as a Service. M5 pioneered Voice as a Service in 2000. Today we serve a rapidly growing base of mid-sized businesses. Our solution is distinguished by the rich capabilities and unmatched service that you would expect from an industry leader.
M5 Networks has received considerable recognition and was named to the 2006 Inc. 500 (#272) and both the 2006 Deloitte Technology Fast 500 (#54) and New York Technology Fast 50 (#5). M5 was recognized by CRN as one of the top 15 Key VoIP Players in 2007 and received Frost & Sullivan’s 2004 Entrepreneurial Company Award. M5 has also been included on the Pulver 100 list for five consecutive years and Fierce VoIP’s Fierce 15 list in 2005 in addition to receiving numerous other accolades. To learn more about M5, please visit http://www.shoretelsky.com.