M5 Networks Announces The Eye Care Center Selects M5 for Advanced Call Management and Disaster-proof VoIP Service
NEW YORK, NY(Feb. 10th, 2009)-M5 Networks, market leader in business phone systems utilizing VoIP technology, announces today The Eye Care Center, a premier Ophthalmology practice based in upstate New York Chose M5 Networks to seamlessly manage call flow and provide redundant phone service with faultless backup.
The Eye Care Center provides routine examinations, medical and surgical consultations, on site state of the art technology to provide unparalleled care to their patients. They also have one of the largest optical departments in the Finger Lakes Region, with an onsite optical laboratory to provide quality products to their customers.
The Eye Care Center acquired the M5 hosted VoIP system as a managed service that offers advanced feature sets and seamlessly connects clients with physicians, allowing them to keep current staff without requiring additional support staff to manage incoming call flow. The rural office required a solution with a disaster recovery plan because electric outages and severe weather interrupted phone service previously, and their M5 service is never interrupted.
"The software's ease of use, the ability to monitor the system on the computer and the redundant back-up has been the biggest benefits to our medical practice. Hunt groups help us manage incoming calls so we can adjust our staff scheduling and avoid hiring additional personnel," remarked Vicki Pratt, the Clinical Administrator at The Eye Care Center for the past 17 years.
The thriving practice experiences high call volume from individuals who wish to speak with a live person; the majority of clients are seniors who prefer to speak with a live person and rely on attentive and personal assistance. The Eye Care Center staff is committed to catering to clients' exact needs and recently added a Glaucoma specialist and an Oculoplastic specialist to their staff.
About M5 Networks
M5 Networks provides business-strength Voice-over-IP phone systems, delivered as a disaster-proof, Internet-based hosted service. M5's delivery model facilitates the rapid deployment of advanced phone system functionality and drives a consistent voice experience as businesses become increasingly dispersed, malleable and 24/7. M5's simple pricing model offers companies a low cost-of-entry to a feature set that has traditionally required large capital expenditure and dedicated IT resources. Customers offload phone system support and maintenance hassles to M5's experts. As an Internet-based application, M5's voice platform frees all voice-related data and commands to mash with other applications, driving business intelligence, improving customer service, and enhancing enterprise application effectiveness. M5 has over 900 customers, numerous industry awards and recognitions, and is headquartered in New York City. To learn more about M5, please visit www.shoretelsky.com.
About The Eye Care Center
The Eye Care Center is the most complete eye care facility in upstate New York, offering services to rural communities typically available only in large metropolitan cities. The medical practice boasts advanced surgical techniques and a network of over 50 experienced specialists. For the past thirty years The Eye Care Center has provided routine eye exams to laser surgery to emergency eye care services, and doctors and staff at The Eye Care Center are dedicated to meeting every patient need and exceeding expectations. To learn more about The Eye Care Center please visit www.eyecarectr.com.