MonaVie Saves $500,000 and Boosts Call Center Productivity with ShoreTel
ShoreTel Enterprise Contact Center is at the heart of MonaVie’s ShoreTel Unified Communications Solution, which also comprises ShoreTel IP Telephones and a custom application feature built by ShoreTel Professional Services.
Established in 2005, MonaVie is a fast-growing company that provides an extensive line of nutritional drinks, supplements and snacks designed to help consumers lose weight and promote healthier lifestyles. Their products are sold through a distributor sales model – so communications are critical to maintaining healthy sales volumes.
MonaVie’s exponential business growth was rapidly outpacing its ability to handle customer call volumes. The company was struggling to promptly handle call traffic from distributors requesting product, potential distributors requesting information and general inquiries. To remain successful at fulfilling orders and expanding the business, MonaVie needed to deploy a unified communications solution that could rapidly scale to meet these demands.
Since deploying its ShoreTel solution, MonaVie has seen significant improvements in cost savings and productivity.
Enterprise Contact Center has integrated chat and e-mail features that enables teams to handle calls, e-mails and chats. Benefits have included $500,000 yearly savings on reduced personnel costs and improved customer service to its distributors with automated call backs, and outbound surveys and credit card issue resolution.