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ShoreTel Delivers Six of the Best!

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While we weren’t surprised to learn that ShoreTel has been named the Best IP Telephony Provider for six years in a row, according to the independent Nemertes PilotHouse 2009 Awards, we were absolutely delighted to see just how far ahead ShoreTel is in leading the industry in customer satisfaction.

ShoreTel was the undisputed leader and ahead of every competitor surveyed including companies like Cisco and Avaya, sometimes by huge margins, in every category including Value, Technology, Customer Service, Ease of Implementation and Troubleshooting, and Management Tools. Clearly this reflects ShoreTel’s continued focus on solving our customers’ real-world business challenges.

At ShoreTel, customer satisfaction is a core business value on a par with driving product excellence and business value. Download a copy of the report and see for yourself the kinds of kudos our customers shared in the Nemertes independent survey, including:

“The common thread among participants that favor ShoreTel is its value. Low prices, a broad set of features, scalability, strong customer service, and relatively less complicated deployment and troubleshooting requirements all contribute to ShoreTel’s win.”

ShoreTel customers noted “the ability to easily scale by simply adding new switches as they add new sites or expand existing sites. ‘We found ShoreTel provided a better solution than its competitors, especially in the contact center,’ says the director of telecom at a professional-services firm that has deployed about 200 end-points.”

“‘We picked ShoreTel because of its enthusiastic VARs, low cost, wide support for SIP-trunking service providers, UC features, and the scalability to grow as we grow,’ says the director of telecom for a nationwide engineering firm.”

As always, a huge shout out to the entire ShoreTel extended team including our resellers who play a key role in delivering outstanding customer satisfaction! Congratulations on delivering six of the very best!


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