ShoreTel UC is Music to the Ears for Roland
Roland Corporation is a leading manufacturer and distributor of electronic musical instruments, including keyboards, synthesizers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. For four decades, Roland has set the global standards in music technology, and markets its products under a number of other brand names such as BOSS, Edirol, Desktop Media, and Cakewalk.
Roland had been using a 3Com VCX phone system until receiving notice about discontinuation and end of support for the existing products. The 3Com company had been purchased by Hewlett Packard a few years ago, and while Williams liked the agility of HP networking infrastructure, the 3Com phone system as it was implemented at Roland was not as effective a solution as the music company had envisioned. Roland operates a very busy contact center, which required a third-party attendant console and relied on integration with additional software for handling inbound environments and advanced feature sets. To provide a comprehensive platform for integrating its call center and business applications, Roland selected a ShoreTel UC Solution that includes: ShoreTel Contact Center. ShoreTel Communicator, ShoreTel VPN Concentrator, ShoreTel IP Phones, ShoreTel Voice Switches and ShoreTel Enterprise Support. The benefits have included:
- Easy transition from discontinued 3Com VCX system to all-in-one UC
- Robust, flexible contact center solution for better service and productivity
- Simpler configuration and management for savings in administrative resources
- Flexibility for seamless integrations and trouble-free collaboration
- High availability VoIP with distributed architecture and simpler design
“We chose ShoreTel for its functionality, excellent phone quality, its flexible and reliable architecture, and the lowest TCO. ShoreTel has a knowledgeable technical team and offers great ongoing support. It’s truly an all-in-one solution.” —Dave Williams, IT director, Roland Corporation U.S.
Check out Roland's Customer Success Video here.