Success Apparel Gets Outfitted with M5 Networks’ Hosted VoIP Phone System
M5 Networks and P & M Computers Jointly Deploy Outsourced VoIP Phone System for Leading Children’s Apparel Manufacturer
New York – M5 Networks, the Northeast's leading outsourced IP phone system provider, and P & M Computers, Inc. a systems integrator in Cliffside Park, NJ that specializes in bringing enterprise class solutions to the mid-market, jointly announced today a hosted VoIP phone system deployment with Success Apparel, a leading children’s apparel manufacturer with more than 80 employees. The new VoIP phone system replaces an outdated IT infrastructure and provides Success Apparel the enhanced capabilities of VoIP service, including improved enterprise-wide communications, outsourced installation, maintenance and support, and better customer service.
The VoIP installation project began when Success Apparel moved to a new office. Working with P & M Computers, M5 Networks helped replace Success Apparel’s existing traditional, premise-based phone system and outdated IT infrastructure with a cutting-edge solution designed to carry the company through the next ten years. Prior to the move, Success Apparel endured multiple phone system problems, including faulty equipment, poor customer service, and finger-pointing between service providers whenever problems arose. The new VoIP phone system allows the company to enjoy unsurpassed reliability, technical support, and the simplicity of working with just one vendor for both voice and data needs.
“Technology is the basis of our organization,” said Steven Golub, manager of operations at Success Apparel. “Without our phone system, we can’t communicate with clients, and without a reliable network, we can’t keep operations intact. The solution we received from M5 and P & M is virtually limitless – we don’t even have to be in the office to do business.”
In addition to problems with the old phone service, the company had little redundancy and resiliency within their network despite having supported nineteen servers on site. Working with M5 and P & M, Success Apparel received a fully redundant, robust communications system backed by M5 Networks’ track record of a 96 percent same-day issues response rate and 99.999 percent system reliability and uptime. The company also received a full network build-out specifically designed to support both voice and data – eliminating ten servers in the process and gaining the redundancy and capacity for growth they required without incurring large additional costs.
“Our partnership with M5 enables us to provide a reliable, state-of-the-art, end-to-end voice and data solution to our clients,” said Francis Poeta, president of P & M Computers, an M5 Registered Partner. “By using M5’s innovative and best-in-class outsourced IP phone system on our high-quality platform, Success Apparel can now accomplish the same goals and have the same capabilities enjoyed by much larger enterprise clients – without breaking the bank.”
Since M5 assumed full responsibility for installing, upgrading and supporting the VoIP phone system, P & M Computers was able to focus entirely on managing and maintaining Success Apparel’s information infrastructure, including architecting, fulfilling, and implementing all necessary hardware and software, as well as switches, routers and firewalls required to provide a high quality voice and data network. This partnership exemplifies the strength and efficiency of M5’s relationship with its numerous IT consultant partners and resulted in a highly successful deployment of a comprehensive, best-in-class solution that satisfies all of Success Apparel’s enterprise voice and data needs.
About Success Apparel
Success Apparel is one of the leading children’s apparel manufacturers in New York City’s midtown area.
About P & M Computers
P & M Computers is a 14 year old solutions architect firm, specializing in bringing enterprise class solutions to mid-market realities. We work with virtualization, on-demand services, and high-availability to build innovative solutions for our clients. Our portfolio of focused solutions spans the full life cycle - from strategy consulting and business process design to technology services, systems integration and technology outsourcing. For more information, please visit www.pandminc.com.
About M5 Networks
M5 Networks is the leading outsourced IP phone system provider in the Northeast. By outsourcing to M5 instead of buying another phone system and signing more local and long distance contracts, businesses save valuable time and hard dollars. M5 was founded in 2000 by the same management team that ran Interport Communications, the ISP pioneer for New York businesses. M5 builds on that legacy by continually innovating to improve our outsourced phone system solution, which is delivering measurable ROI to companies in all industries. M5's core technology partners include Cisco, Verizon, AboveNet, Sprint, Qwest, Broadwing and Tekelec. Recognized as a leading company in the VoIP industry, M5 has been named to the Pulver 100 list as a Communications Growth Company for four consecutive years (2002-2005), to FierceVoIP's annual Fierce 15 list in 2005 and to the VoIP Magazine 20: Companies to Watch in 2006 list. M5 has also received Frost & Sullivan's 2004 Entrepreneurial Company Award and the 2004 and 2005 VoIP Service Provider Awards and the 2005 Best SMB VoIP Service Provider Award from INTERNET TELEPHONY Magazine. Small Business Technology Magazine also named M5's Outsourced IP Phone System one of the finalists in its 2005 Product of the Year awards program.