Telecommunications changing with time
Businesses today are always in motion, as rigid, inflexible organizations can no longer keep up with ongoing developments in communication. Regardless of industry or size, every company needs to be versatile in a number of different aspects, with telecommunications among the most important.
The consumerization of IT has changed the private sector forever; there is no doubt about it. Employees today demand the ability to work outside the office and even use personal smartphones and tablets to perform business-related tasks. Legacy phone systems do not support these capabilities, which means the existing technology is quickly becoming obsolete. Instead, decision-makers are turning to VoIP.
VoIP has been around for several years but is really beginning to make a name for itself. There are several reasons for this beyond the basic idea that the technology can save a company money, according to a report by the Huffington Post.
The VoIP market in a nutshell
Decision-makers need to be wary of adopting an emerging technology, such as VoIP, simply because it is promoted as new and innovative, the news source said. Instead, executives need to evaluate the true advantages the solutions may provide. In the case of VoIP, these benefits include flexibility and adaptability - two major necessities in today's shifting business world.
A VoIP phone service is highly flexible in the sense that companies can essentially plug in the system and carry on operations as normal. For this reason, VoIP adoption rates have risen among organizations with remote branches and employees who frequently work outside the office. Since a VoIP service uses the internet instead of traditional land lines, the technology enables a user to keep a single phone number and have access to the network anywhere in the world with a connection to the web.
The adaptability of VoIP is another reason so many firms are deploying the technology. Since communication with employees, colleagues and customers is no longer simply associated with voice, decision-makers need solutions that can be integrated with other tools, such as video conferencing and instant messaging. Because VoIP can be incorporated into a unified communications setup, which converges several collaboration applications under a single umbrella, many firms are able to have the best of multiple worlds.
A separate report by Infonetics Research also highlighted the growing demand for VoIP and unified communications systems, noting that roughly $377 billion will be spent on the two technologies through 2016.
As the business landscape continues to shift with the emergence of new communications technologies, decision-makers need to ensure they stay ahead of the game by adopting innovative solutions capable of evolving with time. If an organization chooses to use a rigid legacy telephone system over a VoIP service, it will likely find itself fighting an uphill battle in the coming years, as employee and customer demands change and move away from solely using voice.