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What UC Strategies Has to Say About NPS

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Dave Michels is a telecom industry analyst/journalist whose commentary I enjoy following.  Dave is never one to shy way from the controversial opinion but he always does his research and stays fact based. His recent post on UC Strategies focuses on Net Promoter Score (NPS) does a good job of explaining how it works and why it is so important.  I encourage anyone who cares about customer satisfaction to read it.

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