NYC-Based M5 Networks Celebrates Opening of Office in Rochester
Innovative business telephony company chooses Rochester for its high tech talent pool and business growth opportunities
Manhattan-headquartered M5 Networks, Inc. celebrated the opening of its Rochester office today as Mayor Robert Duffy and Carlos Carballada, The City of Rochester's Commissioner of Economic Development, officiated at a ribbon-cutting ceremony at the company's new space at 4 Commercial Street, Suite 103, in downtown Rochester. M5 Networks is a leading VoIP provider and is the pioneer in developing a 'Voice as a Service' platform and infrastructure, which delivers breakthrough solutions for mid-size business phone communications.
Industry experts predict that in ten years businesses will replace traditional phone system technology and capabilities with on-demand, managed Internet-based services. More than half of Fortune 1000 companies have already converted to IP phone technology because they know that a state-of-the-art telephony system can transform the way a business operates. Unfortunately, these systems rarely meet the expectations of midsize companies. Business and technology leaders traditionally lack the resources to coordinate multiple phone companies, manage hundreds of details, and sort through thousands of features, which ultimately place great demands on their companies.
M5 serves a rapidly growing base of mid-sized businesses that recognize that unlocking the power of their phone system is essential for building their business, enhancing client relationships, and increasing customer satisfaction. These companies benefit from phone system capabilities delivered as an on-demand, managed service over an IP network optimized for voice - something M5 calls, 'Voice as a Service.' M5's Voice as a Service platform delivers three major advantages and benefits: Active Service Management, or proactive, transparent service from deployment through ongoing management and maintenance; Embedded Continuity, or "baked-in" business continuity that goes far beyond simple redundancy; and On-Demand Solutions, which provide the actionable business breakthroughs for marketing, call center, staffing and client service functions.
M5's other offices are in New York City (corporate headquarters), Philadelphia and Chicago. Recently M5 began looking at other cities to host its technology support staff function. One of M5's top sales people, Phelim White, recommended Rochester because his extended family was there and he was considering relocating. Another top supporter of this move was M5's Manager of Client Services, Jason Klinger, a R.I.T. alum who began his career in Rochester, then moved to New York City but frequently spent his weekends with friends in the area. M5's Director of Client Services, Brent Barbara, also has a local tie - he is a graduate of the University of Rochester, and was very eager to tap the area's strong technological community for partners, clients and staff.
"We have a growing commitment to Rochester," says M5 President and CEO Dan Hoffman. "The area offers a technologically savvy labor market and experienced business professionals, who are attracted to the region's quality of life, plus greater cost efficiencies. Having a presence in Rochester also gives us the ability to personally connect with the growing numbers of mid-size businesses from Albany to Ohio."
M5 is already signing on key clients and partners in the area and now has eight full-time employees in the Rochester office. Some of M5's Rochester clients include: pm&l, inc., Christa Construction, LLC, Consilium1, ICM, and Total Computer Solutions. M5 is currently hiring and sees the local labor market as strategic to the company's growth.
Hoffman, White, Klinger, and Barbara were joined at the grand opening today by M5's Executive Vice President and co-Founder Phillip Kim, VP of Sales Brian Klansky, and VP of Service Delivery Kerrin Parker. The M5 team was welcomed to Rochester by their partner Paetec, represented by CEO Arunas A. Chesonis, as well as Commissioner Carballada, and Mayor Duffy.
By making an investment in its future and in Rochester, M5's office opening qualifies as part of New York State's Empire Zone program. This program was created to stimulate economic growth through a variety of State tax incentives designed to attract new businesses to New York State and to enable existing businesses to expand and create more jobs.
About M5 Networks
Headquartered in New York City, M5 Networks, Inc. is very different from most companies that offer hosted or premises-based phone systems. M5's network is optimized for voice, their software is customized end-to-end, delivered via a Voice as a Service platform, and their staff is committed to delivering business change and client satisfaction. M5 has received considerable recognition and was named to the 2006 Inc. 500 (#272) and the 2007 Deloitte's Technology Fast 50. M5 was recognized by CRN as one of the top 15 Key VoIP Players in 2007. Internet Telephony magazine named M5 Networks an Excellence Award Winner of 2007 for their Call Center solution and awarded 2007 Product of the Year recognition to M5's Sales Engine. M5 has also been included on the Pulver100 list for six consecutive years in addition to receiving numerous other accolades.