ShoreTel Innovation Center
ShoreTel Innovation Center
We’ve arrived in Chicago for the 2011 ShoreTel Champion Partner Conference. It’s going to be a busy week – but we’ll be sure to keep you updated!
One of the focal points where we’ll all be gathering for the next few days is the ShoreTel Innovation Center. This is the premier location for meeting the members of the ShoreTel Innovation Network! Companies in the Innovation Network provide value-added solutions for ShoreTel customers and provide ShoreTel’s resellers with ways to increase revenue and margins, while making the customer experience even stronger.
We’ve designed the center with extended hours for all partners to network, participate in demos and learn about the latest sponsor offerings. Check out the 36 represented – you’re sure to find a solution to meet your customer needs and possibly even take advantage of a show special or two!
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS Talkument® voice documentation and Tracer interaction management solutions help companies within a variety of industries—including healthcare, automotive dealerships, financial services and the public sector—attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. ShoreTel customers rely on OAISYS to address risk management, quality assurance, customer retention, dispute resolution, regulatory compliance and other critical business concerns.
Polycom, Inc. is the global leader in unified communications solutions and the only provider of telepresence, video, voice and infrastructure solutions built on open standards. With Polycom, people can meet face-to-face without being in the same place so they can more effectively communicate, solve, and create. From their desktops, meeting rooms, class rooms, and a variety of mobile settings, people connect and collaborate all over the world using Polycom solutions. Through highly visual immersive experiences, teams make better decisions faster and increase their productivity.
911 Enable, a division of Connexon Telecom, is the exclusive provider of E911 solutions for ShoreTel. Its innovative products and services include an E911 call routing service, an automatic IP phone discovery appliance, and an unparalleled suite of on-site security desk notification capabilities. These offerings have undergone rigorous testing and are certified with ShoreTel for seamless deployment and interoperability. Together, they represent the industry’s only end-to-end E911 solution for IP telephony, and help ShoreTel users meet their E911 obligations.
CallCopy, a leading provider of innovative call recording and contact center solutions, is dedicated to ensuring the highest standards of customer and employee satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries across the globe.
GFI Software provides Web and mail security, archiving and fax, networking and security software and hosted IT solutions for small to medium-sized enterprises (SMEs) via an extensive global partner community. GFI products are available either as on-premise solutions, in the cloud or as a hybrid of both delivery models. With award-winning technology, a competitive pricing strategy, and a strong focus on the unique requirements of SMEs, GFI satisfies the IT needs of organizations on a global scale.
Ingate Systems Inc.
Designed to enable SIP and SIP Trunking. The Ingate ESBC allows for placing the IP-PBX behind a firewall, resolving NAT Traversal, normalizing the signaling to the service provider and managing SIP specific securing rules.
New technology products are sometimes introduced without fully appreciating the potential barriers and risks associated with getting these technologies working. The award winning Phybridge UniPhyer is the only network switch in the world to deliver Ethernet and PoE over a single pair of wire with reach of over 1,200 feet. The UniPhyer transforms customers’ existing voice infrastructure into an IP path complimenting and extending their existing data network. Guaranteed QoS regardless of data network health, voice continuity even when data LAN fails, risk free & graceful migration, shorter sales and deployment cycles with more of the customer’s budget on applications driving a better return on investment for both customers and ShoreTel partners.
ScanSource Communications is a value-added distributor of total communications solutions, including video and audio conferencing products; telephony solutions, including Voice over IP (VoIP); and computer telephony building blocks. ScanSource Communications delivers the industry-leading video conferencing and telephony products and high-quality communications products and services resellers rely on. What’s more, resellers have access to exceptional sales and technical support consultation, industry-leading education and training opportunities, custom configuration services, marketing support, and much more.
Syn-Apps brings advanced notification and mass communication services to organizations around the globe. The Syn-Apps SA-Announce product extends ShoreTel services by delivering scheduled and real-time notifications to ShoreTel phones, IP speakers, analog paging systems and more in a turn-key solution. Over 3,300 Education, Healthcare, Government, and Corporate entities and 4 million endpoints leverage Syn-Apps solutions today.
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and healthcare industries
Telrex, an Enghouse company, offers an affordable call recording and contact center optimization solution for ShoreTel. CallRex software includes call recording, computer recording, quality monitoring, and workforce management solutions. Our software is scalable, affordable, and practical for companies of all sizes. We are committed to innovating on ShoreTel systems.
Transcend United Technologies
Transcend United Technologies combines cost effective technology, experienced people, and world-class service to help organizations optimize their IT and communications infrastructure. Transcend United delivers products and expertise in key technologies including unified communications, data infrastructure, data center management, and backup/recovery/availability. With these offerings, Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and video communications costs, ensuring business continuity in case of a disaster, and reducing staffing and operations costs in the data center.
Don’t miss any of our Champion Partner Conference sponsors on the Innovation Center show floor:
- @Comm Corporation
- Extreme Networks, Inc.
- GMT Corporation
- MarkeTel Systems Ltd.
- Multi-Tech Systems
- N-Able Technologies
- NICE Systems
- Palitto Consulting Services
- Resource Software International Ltd.
- Ruckus Wireless Inc.
- Verint Witness Actionable Solutions