Why You Need Brilliantly Simple Sales and Service
In these uncertain economic times, businesses need an affordable, scalable IP phone system that is easy to deploy and will support an increasingly mobile workforce.
ShoreTel works hard to ensure the brilliantly simple experience transcends the product and extends to the solution partners who understand the complexity of unified communications.
ShoreTel’s history of innovation extends beyond just technology to include how IP phone systems are sold and serviced. Simplicity is built into every step of the sales process from working with qualified solution providers to architecting systems to installing and training on the system’s use.
Solution providers and resellers play a key role in helping most small and midsize businesses implement and support all kinds of IT systems. When it comes to unified communications, the expertise of a qualified solution provider can be invaluable. By teaming with a solution provider, companies can spend more time focusing on their business, and less time on IT implementation and support details.
ShoreTel gives customers a broad choice of qualified partners. Our stable of authorized partners have a true commitment to IP telephony and unified communications.
ShoreTel is one of the only IP phone system manufacturers in the industry to deliver 100 percent of its business through the value-added reseller channel. Based on strong customer demand, ShoreTel has been expanding the availability of its products through top-tier distribution channels, enabling customers more choice in who they may engage to evaluate their business communications requirements.
ShoreTel’s Champion Partner Program has long been designed to help resellers—and their customers—succeed. ShoreTel works closely with its reseller partners to ensure that they are trained to sell and service the solutions. Resellers are designated into three tiers—Authorized, Silver and Gold—which are distinguished by the solution providers’ level of commitment to ShoreTel training, sales and service.
Other distinguishing factors when selecting a reseller are to determine their investment in ShoreTel resources, as well as their customer satisfaction ratings in ShoreTel’s annual survey. Each year, ShoreTel measures customers’ satisfaction with ShoreTel and the customer’s reseller partner. ShoreTel’s annual partner awards also put a spotlight on the 10 partners around the world who have the highest customer satisfaction and revenue.
When selecting a solution provider for your UC system, be sure to ask them why they sell ShoreTel and what investments they’ve made in selling and supporting the ShoreTel solution. Regardless of your choice, there is an excellent chance any qualified partner you choose will be a raving fan – just as you will be in selecting ShoreTel for your Unified Communication solution.