SUNNYVALE, CA, June 27, 2008 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications (UC) solutions, today announced that it was honored with Technology Marketing Corporation's Customer Interaction Solutions magazine 2008 IP Contact Center Technology Pioneer Award for ShoreTel's ShoreWare® v4.66.
"Customer Interaction Solutions has been covering the call center since 1982 and recognizes the importance of acknowledging achievers in the advancement of call center technology. I am proud to recognize those companies that proved to our team of editors that they brought groundbreaking technologies to the market. Only the very best in IP contact center solutions are honored," stated Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions.
The IP Contact Center Technology Pioneer Award distinguishes companies that have created a successful IP contact center product or service that is truly innovative and considered the "best of the best." Winners were judiciously selected based on the IP contact center solutions or services that offered stand-out features, functions or capabilities that set them apart from others in the space.
"Today's announcement underscores the superior quality and capabilities of ShoreTel's contact center product offering. We have strengthened the foundation on which SMBs and enterprises can analyze their performance and optimize results that will ensure the delivery of the right call and the right information to the right agent - anywhere in the world," said Steve Timmerman, vice president of marketing, ShoreTel. "We are honored to have been named an award winner."
Running on ShoreTel's distributed unified communications platform, the ShoreWare Contact Center product suite seamlessly integrates call center operation with core business processes, creating a more collaborative and productive enterprise. The solution allows businesses to create multi-site, virtual call centers that route callers to the most appropriate agent regardless of location. ShoreWare Contact Center and ShoreWare Enterprise Contact Center now support up to 300 simultaneous agents. The solution also offers low cost of entry for small contact centers, providing the assurance that these organizations can scale as needed using a single platform.
All 2008 Contact Center Technology Pioneer Award winners can be viewed online at www.tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com .
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information, please visit www.tmcnet.com.
About ShoreTel, Inc.
ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, video, messaging and data -with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-877-80SHORE.