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Brown and Caldwell Leverages ShoreTel to Build Unified Communications, Projects Significant Annual Savings

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SUNNYVALE, Calif. – July 1, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, announced environmental engineering consulting firm Brown and Caldwell, Inc. expects annual savings of around $300,000 using their suite of ShoreTel solutions. One of the largest environmental and civil engineering firms in the United States, Brown and Caldwell provides environmental consulting and engineering services to public and government agencies and private industries.

The company selected ShoreTel in spring 2012 for the brilliant simplicity of its distributed architecture, ease of deployment, and the mobility solution that delivers their ShoreTel UC solution to temporary job sites over Wi-Fi hot spots.

“The ShoreTel solution is simple and easy to support and we’ve been able to reduce our overall telephony footprint by 60 percent as well as maintain our staff level supporting the solution,” says Mark Lencioni, senior manager of IS engineering at Brown and Caldwell. “Our device expenses and support maintenance costs are down, and we’ve significantly reduced our Instant Messaging and Conferencing contracts. When fully implemented, we expect savings to be around $300K annually. ShoreTel has been top notch and we are happy with the decision to go with them for our unified communications needs.”

Brown and Caldwell have the full suite of ShoreTel offerings including the ShoreTel IP-PBX solution with integrated unified communications, ShoreTel Mobility, and ShoreTel Conferencing, with over 1,500 licenses across 45 locations. The company is currently beta testing the ShoreTel Dock and expects to realize additional savings once the device is rolled out.

The ShoreTel solution set allows for Brown and Caldwell to implement true unified communications for the company’s large non-centralized project teams – with seamless transitions between looking at a peer’s presence status, sending an instant message, or switching to a mobile call – no matter where in the country the office is located.

“Brown and Caldwell is committed to creating efficient, cost-effective solutions that promote environmental stewardship and long-term value for their clients, which is a perfect match for ShoreTel,” said Don Joos, senior VP of business operations at ShoreTel. “With ShoreTel’s superior product capabilities and proven lowest total cost of ownership, we look forward to a long working relationship with Brown and Caldwell.”


About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit

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ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.

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