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EMEA Reseller ACS Gains Access to Expanded ShoreTel Customer-base

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London, UK, 18 December 2014, – ShoreTel® (Nasdaq: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced that Access Connectivity Solutions (ACS), a long-standing Netherlands-based reseller, has acquired the business, customer-base and staff focused on the ShoreTel offering from TMTS, a distributor in Belgium, the Netherlands and Luxembourg.  The acquisition more than doubles ACS’ ShoreTel presence and greatly increase its number of global accounts.

TMTS had worked with ShoreTel both as a distributor and through its value-added reseller arm, ittdesk, for several years. In 2014, ACS acquired 25 ShoreTel customers from ittdesk, allowing the company to expand its business, selling the full-suite of ShoreTel solutions in EMEA with a focus on the Benelux region. 

ShoreTel’s solutions have been successfully deployed by many customers in the Netherlands, Belgium and Luxembourg, including professional services firms, large enterprises and small and midsize businesses. Since the acquisition ACS has sealed several significant deals in the region, including Sonos, the consumer electronics company. DPD Netherlands, the international parcel delivery company is also a long-term customer of ACS.

ShoreTel is the only UC vendor in ACS’ portfolio, and having acquired ittdesk’s staff focused on ShoreTel’s offering and all ongoing support contracts, the company aims to continue its European expansion and provide the support required from its growing-customer base. ShoreTel and ACS are now running several sessions with customers to present the ShoreTel roadmap in preparation for future telecommunication trends.   

Georges Millet, European Sales Director at ShoreTel, said, “We are delighted that ACS, a long-serving reseller, has expanded its ShoreTel customer base. We are always looking forward to expand our network in the Benelux countries and throughout EMEA, and with ACS’ reach and expertise we are confident that more organisations will be able to take advantage of our advanced technology and business value.”

Unlike traditional UC solution providers, ShoreTel delivers its solutions entirely through the expertise and experience of local value-added resellers and service providers, highlighting the importance of partners such as ACS.

Henk Karssen, Manager at ACS, said, “We are delighted with our recent acquisition and growing ShoreTel customer-base. We have worked with the company for a number of years, having always seen an enormous amount of interest in ShoreTel’s products in the Benelux region – a trend that we expect to continue.”

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.

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