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Nemertes Research Finds ShoreTel Has Lowest First-Year IP Telephony Costs Among Seven Leading Vendors

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Sunnyvale, Calif. – Sept. 8, 2014 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, delivers the lowest first-year IP telephony costs for all size deployments against six competitors, according to a recent Nemertes Research report.

Nemertes conducted a study of nearly 200 organizations to gather real-world cost data for seven leading IP telephony and unified communications vendors. The companies surveyed represented a range of industries and sizes, primarily in North America, and responses were used to develop a first-year TCO analysis of on-premises, cloud and hybrid deployments. The industry research shows ShoreTel ranks the lowest in first-year telephony costs (for both up-front and ongoing investments) for all-sized company deployments at $669 per endpoint, compared against the median of $935 across all vendors in the study.

Nemertes also considered the size and complexity of the roll-out in the report. For installations greater than 350 endpoints, ShoreTel’s first-year overall costs are the lowest at $411 per endpoint, compared to a median of $706 across all vendors. The report also found ShoreTel systems require lower staffing levels than other vendors.

“IT leaders must develop solid TCO models to secure funding for their projects. But uncovering real-world costs, particularly for the operational side, is challenging, if not impossible, until they actually roll out the technology,” says Robin Gareiss, president and founder at Nemertes Research. “In this research, IT professionals shared their actual costs for IP telephony and UC for seven vendors. ShoreTel came out the most affordable in first-year costs when we evaluated all companies, all sizes, as well as those with more than 350 end units, earning the vendor a place on the short list for organizations evaluating the technology.”

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.

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