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ShoreTel Drives Growth in Australia Enterprise and Contact Centre Markets with Reliance Communications

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SYDNEY, Australia, November 5, 2009 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications, today announced that it has entered a partnership agreement with leading Australian telecoms specialist, Reliance Communications. The agreement will help strengthen the growth of ShoreTel's popular UC solutions in enterprises and contact centres throughout Australia.

Reliance Communications, a Telstra Strategic Design Award winner, is a leader in the Australian telecoms sector. With 20 years of experience in providing high calibre telephony services to mid and large sized companies and call centres, Reliance Communications has cemented a nationwide reputation for excellence.

Reliance Communications has been a Telstra Business Partner since 1994 and has based its business approach on 'customer for life' relationships. This approach is maintained through a national presence with offices and staff in Sydney, Melbourne and Brisbane, which offer industry-leading customer service. These customer service offerings include an unlimited free training programme, a 24-hour/7-day help desk, and a two-hour on-site response time as standard.

"The decision to partner with ShoreTel was due to its commitment to providing Australian enterprises with award-winning UC telephony solutions and world-class customer satisfaction," said George Minucos, managing director and founder of Reliance Communications.

"Industry analyst firm, Nemertes Research, has named ShoreTel as the best overall VoIP provider for the past six years," Mr Minucos added. "This recognition is based on ShoreTel's plug-and-play simplicity in integrated voice, video, data, and mobile communication and its single image design. Many companies are able to achieve an ROI with ShoreTel in less than a year, and a ShoreTel UC system has a total cost of ownership that is among the lowest in the industry. We were impressed by the number of industry awards and accolades that recognize the value of a ShoreTel system, and the company's commitment to customer satisfaction."

Reliance Communications has existing business relationships with several major telephony providers, and decided to include ShoreTel as part of its total solutions portfolio because of the system's brilliant simplicity, according to Mr Minucos.

"Reliance believes in telling the full story. Our clients greatly appreciate that," Mr Minucos explained. "Telephony is mission critical for today's enterprises. Reliance Communications helps customers make telephony decisions that save them time and money, and ShoreTel systems are purpose-built for IP and resource-rich for enterprise use. The end-users like its brilliantly simple, easy to use features. IT groups like its ease of management and scalability. We felt our customers deserve access to ShoreTel solutions."

"Signing Reliance Communications as a reseller partner significantly strengthens ShoreTel's position in the enterprise and call centre markets in Australia," said Vasili Triant, ShoreTel managing director for Southeast Asia. "Our market feedback from enterprise call centre telecoms decision-makers really brought home to us how well Reliance Communications is regarded in the industry."

This 'in there until its right' attitude aligns perfectly with ShoreTel's well-storied reputation for achieving world-class customer satisfaction levels. "The Reliance Communications team is made up of telephony specialists with deep knowledge of customer needs. They have an excellent reputation for ensuring that every customer gets the right solution to meet their needs, and we're delighted to partner with them," Mr. Triant added.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit

About Reliance Communications

Reliance Communications is a leader in telecommunications products and consultancy. We are a privately owned company with over 20 years of service to the business community, and with a reputation for integrity, superior implementation and support. Reliance Communications is a Telstra Premium Dealer with extensive experience in PABX and Key Systems, Voicemail, Automated Attendant, Computer Telephony Integration, Call Centres and Queues, DECT Cordless PABX and more. Reliance Communications provides the correct solution—not just the hardware—and then supports this with superior installation, training and support. Reliance Communications has a policy of "Customers for Life". Visit:

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