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ShoreTel Enterprise IP Market Share in the U.S Grows to Over 8 Percent

According to Synergy Research, ShoreTel continues to gain IP Telephony market share in the U.S. and worldwide
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SUNNYVALE, Calif., Sept. 12, 2012 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, continues to gain market share in the IP telephony market, according to recent data published by Synergy Research Group. In its market share summary report for the second calendar quarter of 2012, Synergy found that ShoreTel had both the highest sequential market share and revenue growth rate for Worldwide Enterprise IP Telephony among all vendors.

According to Synergy Research data based on revenue, ShoreTel ranks third in Enterprise IP Telephony market share in the U.S., where ShoreTel grew its market share from 7 percent in Q2’11 to 8 percent in Q2’12, resulting in year over year market share growth of almost 13 percent. In contrast, the Synergy report for the same U.S. market shows Avaya experienced a decline in market share of more than 13 percent year over year.

“Our steady double-digit growth over the past three years reflects ShoreTel’s commitment to delivering the most brilliantly simple solutions in the IP telephony market,” said Peter Blackmore, ShoreTel CEO. “By offering customers ultimate choice and flexibility in both on-premise and cloud solutions, we continue to grow despite a still-slow economy. With ongoing investments in customer satisfaction programs, our worldwide sales team as well as our partner ecosystem, we expect to see ongoing momentum and long-term growth.”

“Without sacrificing the benefits of advanced UC applications, ShoreTel continues to provide a communications platform that alleviates the complexity and costs typically associated with sophisticated IP communications,” says Jeremy Duke, founder & chief analyst, Synergy Research Group. “Despite the economic challenges that have plagued most other vendors this year, ShoreTel’s strategy of simplicity continues to drive healthy company growth and steady market share gains.”


About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.


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