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ShoreTel Helps Educational Institutions Make the Grade with Lower Costs, Improved Focus on Teaching

Easy-to-deploy, easy-to-manage IP-based unified communications solution connects multiple campuses and facilitates emergency preparedness
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SUNNYVALE, CA, April 8, 2008 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications solutions, is finding the increased adoption of the company's unified communications solutions among educational institutions globally. These institutions have found that ShoreTel enables educational institutions to lower costs, allow teachers to spend more time teaching, increases staff productivity, and prepare for emergency situations and disaster recovery.

ShoreTel has announced successful deployments of an easy-to-install, easy-to-maintain ShoreTel unified communications solution in Claremore Public Schools in Oklahoma, Dougherty County School System in Georgia, Palisades Charter High School in California, North Central Texas College, and Southern Polytechnic State University in Georgia. In the U.K., Coleg Glan Hafren has deployed-and Trafford College and the Institute of Development Studies at the University of Brighton will soon be deploying-a ShoreTel unified communications solution. In New Zealand, Te Totara Public School and Aberdeen Primary School have recently been deployed. Case studies for some of these deployments and more are available at

"Educational institutions are clearly responding to ShoreTel's ability to deliver communications with impact," said Steve Timmerman, vice president of marketing at ShoreTel. "Reduced call costs and lower deployment costs impact the bottom line. Ease of use impacts efficiency and productivity, allowing teachers to focus on teaching instead of administration. But the most important impacts of ShoreTel's distributed software architecture are fostering collaboration and improving the safety of educational environments."

By connecting campuses and putting telephones in every classroom, ShoreTel lets teachers, staff and parents work more closely together to improve the learning experience for each and every student. ShoreTel also enables efficient notification in the event of emergencies and provides N+1 redundancy for survivability in the event of a natural disaster.

Claremore Public Schools, Oklahoma

The K-12 Claremore Independent School District, with nine campuses, needed a phone system that was cost-effective, easy to manage, scalable, and flexible enough to support numerous moves, adds and changes. With ShoreTel, the district has enjoyed clear IP-based calls and a powerful feature set that improves employee productivity.

"The school district environment requires that many moves, adds, and changes be made to the phone system on a continual basis," said Terry Simpson, director of technology with the Claremore Public Schools. "The ShoreTel system allows us to handle changes efficiently and cost-effectively with minimum support staff. This results in significant savings for us-up to $2,000 per year because we had to have someone come in at the beginning of each year to make changes with the old system. I can even make these changes from home anytime, including changes to the auto attendant message."

Dougherty County School System, Georgia

With 40 locations, 18,000 students, 1,900 faculty and staff, and an old PBX phone system, Dougherty County School System was spending $12,000 to $15,000 every month on its phone bill. With ShoreTel's IP-based unified communications solution, the district is now saving at least $150,000 per year by operating with 500 fewer lines, blocking 411 directory calls and 800 calls, and closely controlling long distance calling.

"With the cost savings and all the features we have, ShoreTel has been by far the best technical addition I've seen," said Bill Freeman, technical services supervisor for Dougherty County School System and a 25-year employee with the district.

Palisades Charter High School, California

Palisades Charter High School wanted a telephone system with greater flexibility, custom features the school could manage on its own, and security features to improve emergency responsiveness. With ShoreTel, student and facility security is enhanced with the ShoreTel E911 Notification Application, which automatically notifies appropriate personnel in the event of a 911 call. See the press release at

"The ShoreTel unified communications system is so reliable, flexible, and easy to configure that it allows me to say 'yes' to the individual call handling requests that teachers and administrators make," said Maisha-Cole Perri, technology coordinator at Palisades Charter High School. "This was impossible with our PBX system because of the time and cost of bringing technicians to the site. Now I can make the changes myself. With ShoreTel, the telephone has become an important productivity tool that helps teachers and administrators do their jobs better."

North Central Texas College

North Central Texas College wanted to tie together its three campuses in a way that provided all users with advanced telephony features while controlling local and long-distance service costs. With ShoreTel, the college has reduced technician training because most maintenance is done via a Web interface to the ShoreTel switches on any campus.

"We liked ShoreTel's overall system architecture and the ability to do remote management via a Web interface," said Denise Cason, chief information officer for North Central Texas College. "I can't tell you how many times we wished for this level of remote visibility into one of the other campuses' call systems."

Coleg Glan Hafren, United Kingdom

With four College sites and 600 staff served by an aging and inflexible managed voice system, Coleg Glan Hafren wanted to reduce the costs of moves, adds and changes, improve the efficiency of routing calls, and eliminate lost voicemails. With ShoreTel, Coleg Glan Hafren has realized significant cost reductions and efficiency gains, and has deployed a communications system that will support future expansion plans.

"Using ShoreTel's browser-based ShoreWare® Director, the system is extremely easy to manage - probably the easiest of all the products we looked at," Gareth Burton, IT manager, Coleg Glan Hafren.

Aberdeen Primary School, New Zealand

With an aging and outdated phone system, staff at Aberdeen Primary School in Hamilton, felt it was time to install a more reliable and robust solution for its expanding primary school. They were looking for a reliable and easy-to-use system that could be managed internally unlike the schools older system that required outside technicians each time a change was needed, which added to downtime and costs.

"The ShoreTel UC solution provided us with a system that is easy to use and reliable. We would recommend it to anyone looking for a similar telephony system. The capacity of the system, and the fact that it is scalable, were benefits we really felt were imperative. All of our staff loves the ShoreTel UC solution and unlike our old system I have not heard a negative comment to date," commented Helen Hogan, Executive Officer of Aberdeen.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-877-80SHORE.

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