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ShoreTel Introduces Third-Party Integrated Applications for Small and Medium Enterprises

Integration with NetSuite and Cost Recovery Systems Expands ShoreTel's Catalog of Converged IP Telephony Solutions
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SUNNYVALE, CA, May 23, 2007 - ShoreTel, Inc., a leading provider of enterprise IP telephony solutions, today added two new applications - NetSuite® Integration Application and Cost Recovery Integration - to its expanding portfolio of integrated applications for Unified Communications. The new applications further enhance the ability of ShoreTel's products to increase productivity, efficiency and revenue for small and medium enterprises (SMEs).

ShoreTel NetSuite Integration Application provides powerful reinforcement for ShoreTel customers who rely on NetSuite to automate their sales, marketing, finance, order fulfillment, purchasing and employee management. In a single interface, the application combines ShoreTel's distributed IP telephony platform and NetSuite's Web-based customer relationship management (CRM) business application. The integrated solution automatically links incoming calls to existing customer records and for new customers, to a new record creation screen. System users may easily attach call notes to customer records, which are immediately accessible anywhere, anytime by other users across the business. Rapid caller identification, faster response times, more efficient account management and improved operations are among the application's many benefits.

"ShoreTel's integration with NetSuite saves Dust Networks employees' time by automatically pulling up contact forms or records the way each employee needs them," said Miguel Zuliani, finance and accounting manager at Dust Networks, a leading provider of embedded wireless sensor networking products. "Now record duplication from mistyped phone numbers is eliminated, and employees can focus on callers instead of manually pulling them up in NetSuite."

A testament to ShoreTel's focus on legal and other professional services, ShoreTel Cost Recovery Integration enables SMEs to combine their ShoreTel IP telephony system and account code tracking application - facilitating the capture of all telephone activities for reimbursement. Designed to work out-of-the-box with leading cost recovery databases Copitrak® and Equitrac®, the application automatically imports up-to-date client material and single account billing codes from the database according to a pre-determined schedule, then annotates call records with the appropriate codes. In addition, the application automatically retrieves call records for future use, eliminating the administrative and accounting overhead required to reconcile disparate records.

"The flexibility, scalability and reliability of ShoreTel's distributed software architecture is a powerful solution for enterprise users seeking to optimize their collaborative efforts," said Steve Timmerman, vice president of marketing at ShoreTel. "With our latest applications, ShoreTel has again demonstrated its commitment to developing a broad portfolio of integrated applications, and our ultimate goal is to make the benefits of Unified Communications accessible to all ShoreTel customers."

Pricing and Availability

The ShoreTel NetSuite Integration Application has a list price of (US Dollars) $165 per client seat and the ShoreTel Cost Recovery Integration has a list price of (US Dollars) $225 per client seat. Both applications are available now in the United States through a ShoreTel Authorized Reseller.

About ShoreTel, Inc.

ShoreTel is a leading provider of enterprise IP telephony solutions. ShoreTel voice systems provide customers with a number of key benefits, including ease of use, manageability and lower total cost of ownership than alternative solutions. ShoreTel's distributed software architecture and switched-based hardware platform extend enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. Founded in 1996, ShoreTel has achieved broad industry recognition for its technology and high customer satisfaction. For the last four years, IT executives surveyed by Nemertes Research, an independent research firm, have rated ShoreTel highest in customer satisfaction among leading enterprise telecommunications systems providers. A select, worldwide group of channel partners provide service and support. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-877-80SHORE.

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