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ShoreTel's Unified Communications Helps CVUK Streamline Communications, Saving Time and Money

Specialist Application Integration with ShoreTel's Unified Communications System Increases Productivity
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UNITED KINGDOM, London, May 27, 2008 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications solutions, today announced that CVUK, a leading UK based recruitment company, is using ShoreTel's Unified Communications (UC) system to improve the productivity of its staff. By integrating its business-critical communications, IT systems and applications, CVUK estimates that it has increased the efficiency of business processes and reduced costs.

CVUK has experienced a number of benefits since using the ShoreTel's UC system, most notably the ability to route inbound calls dynamically to available staff, and the integration of the voice communications within CVUK's recruitment software, ApplicantExtra. ApplicantExtra is a software application that aids the control and flow of a candidate through the recruitment process. Now the full integration with ShoreTel's Unified Communications system means that all inbound calls have their Calling Line Identity passed by ShoreTel's UC system to the ApplicantExtra database, which looks up and automatically displays the record of the caller to the answering recruitment consultant. Meanwhile, outbound calling uses the ShoreWare® Web Dialer to enable point and click dialling of any phone number in ApplicantExtra, and the ShoreTel UC system is able to automatically keep a log of all calls received.

CVUK employees no longer use telephones, but instead use headsets plugged into their computers in conjunction with the ShoreTel's SoftPhone desktop utility. To call a number they simply click on the contact in the ApplicantExtra system, and make notes of the conversation directly into the computer record, saving an estimated 2 to 3 minutes per call.

"ApplicantExtra has been central to the operations of CVUK since we started. A key reason ShoreTel was picked ahead of other vendors was the ease with which it integrates with other applications," said Vanessa Elias, CVUK managing director. "Now clicking on a candidate's name dials them as well as bringing up their record on screen. There's no more keying numbers in - it's all very quick."

"Our customers spend a large proportion of their time on the telephone speaking to candidates or employers," commented Trevor Barnes, development director, ApplicantExtra. "Our online tool was designed to help streamline the management of potential candidates and employers, and provide easy look up for consultants whilst on the phone. The ability to integrate ApplicantExtra with our customers' ShoreTel UC system automates contact look up and call logging, increasing the efficiency and management benefits of the online database."

At the heart of the new system is the ShoreGear® 120 voice switch, which offers call management and the ability to unify communications across multiple locations, increasing employee productivity and enabling customer satisfaction. Based on a distributed architecture, the switch supports up to 120 IP phones, SoftPhones and other IP endpoints, and can be easily expanded to accommodate new users and office locations. Unified communications features such as e-mail delivery of voicemail messages has simplified message archiving and made it easier for staff to share messages with colleagues.

"For professional services companies such as CVUK, voice communications are central to the success of the business," commented Mark Swendsen, EMEA managing director at ShoreTel. "ShoreTel's flexible and open architecture means that communications can be integrated into existing business processes and systems, allowing staff to work more efficiently."

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, video, messaging and data -with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call +44 (0)1628 826300.

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